At Elegant Men Shop, we strive to provide exceptional service to our discerning clientele. Below you’ll find answers to our most commonly asked questions regarding our premium menswear collections and services.

Product Information

What types of suits do you offer?
We specialise in premium 2-piece and 3-piece suits for men, including our exquisite 3-piece wedding suits collection. Our offerings also include formal wear accessories, leather bomber jackets, and quality footwear to complete your elegant ensemble.
Are your suits suitable for special occasions?
Absolutely. Our 3-piece wedding suits are particularly popular for formal occasions, crafted with the same attention to detail as all our garments. Many gentlemen choose our suits for weddings, important business events, and other significant gatherings.
Do you offer suits for younger gentlemen?
Yes, we carry a selection of boy’s suits designed with the same quality standards as our adult collections, perfect for young gentlemen attending formal events.

Ordering & Account

How do I create an account?
You may create an account during checkout by selecting the appropriate option. This will allow you to track orders, save preferences, and enjoy a more personalised shopping experience.
Can I modify my order after placement?
We process orders promptly to ensure timely delivery. Please contact our style advisors immediately at [email protected] if you need to make changes, though we cannot guarantee modifications can be made once processing has begun.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Your security is paramount. We use industry-standard encryption for all transactions, and we never store your complete payment details on our systems.

Shipping & Delivery

What are my shipping options?
We offer two premium delivery services:
Standard Express Shipping (£12.95): Handled by DHL or FedEx, delivering in 10-15 business days after dispatch.
Complimentary Standard Shipping: Free for orders over £50 via EMS network, with delivery in 15-25 business days after dispatch.
Do you ship internationally?
We proudly offer seamless global delivery, excluding certain Asian countries and remote regions. Please contact us for specific country availability.
How are items packaged?
All parcels are discreetly packaged to maintain your privacy and ensure your premium garments arrive in impeccable condition.

Returns & Exchanges

What is your return policy?
We stand behind every garment from our Worcester atelier. You have 15 days from receipt to initiate a return if your delivery doesn’t meet our exacting standards.
How do I return an item?
Please contact our style advisors at [email protected] to initiate a return. Items must be in original condition with all tags attached.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned items.

Additional Assistance

I have a question not listed here. How can I contact you?
Our style advisors would be delighted to assist with any further enquiries. Please email us at [email protected] or visit our contact page for more information.

Because when you look exceptional, you deserve service to match.
The Elegant Men Shop Team